Work

Since all I ever do is work, school work and take care of my family; that will most likely be what most of my blogs are about. I truly hope that it isnt too boring for those of you who read it.

Today was hopefully the end to a very busy shopping weekend. I work for a call center for Best Buy and I take calls for bestbuy.com. As most of you know, the day after Thanksgiving is Black Friday. However, some of you may not know that if you are a Reward Zone Premier Silver member, you get access to what is called Black Monday. This the Monday before Thanksgiving and it gives the RZ Silver members access to Black Friday specials, early. So OMG Monday was crazy!!! Placing the orders isn't the hard part, the hard part is dealing with the customers who do not understand why something is sold out. You try to explain to them when we have an that is $200 dollars off, it is going to go very quickly. But they dont seem to understand why we cant have one of everything for everyone of our customers that could take advantage of this sale. Its crazy. I mean seriously. It is first come first serve or first recieve.

Or we will have customers that call in, mad, because we have an item that is available in some stores but not theres and that dont understand why we still have the item on the website. I try to explain to them that the website is viewed by people all over the country and since it is still available somewhere we still have to have it on the website. And boy do they get mad to hear that some one else will have the oppurtunity to buy when they dont. I understand some of the customers frustrations, like if there is website error or something along those lines. What I don't understand is the customers who expect us to pull something out of thin air when we are sold out or the customers who expect us to pay to have a washer fixed when it is broke and they purchased the item two or three years ago, and if we dont fix it they tell us they will shop else where. As much as I hate to hear customers say that, but if there is nothing I can do, then I guess they will have to.